Free Australia Wide Shipping for all orders over $49*

 

Standard Delivery

Delivery is free for orders over $49 australia wide. However, if you do not qualify for free shipping, delivery charges may vary depending on the size and weight of your order and your chosen delivery address.

Please note that we are unable to deliver to PO boxes or parcel lockers.

 

Shipping Timeframes

Your order is expected to be delivered in 2-10(approx.) business days within Metro areas. Regional areas may take longer.

Delivery times mentioned above are estimate only and may vary depending on location, carrier and public holidays.

 

Authority To Leave (ATL)

This service is available with any home delivery orders. An address must first be considered accessible and safe by the courier. If it is, they will leave the parcel in a safe place.

Authority To Leave is enabled by default unless mentioned during checkout otherwise.  You accept full responsibility and Pikabu cannot be help liable if your order goes missing after it has been deemed delivered by the carrier.

Special Shipping and Handling Fees

For some items and post codes, the shipping fee may vary and will be calculated as an estimate while checkout depending on product/products selected. However, there may be a variation to the cost applied during checkout and if this is the case we will be in contact to notify you before shipping the order. The higher shipping charge for the first item will apply and if there are multiple bulk items only the first item charge will be applied and we will contact you for the additional items shipping charges before completing the order. If you choose not to proceed with the order due to your variation in cost if applicable, we will provide you with a full refund. It is the direct cost charged to us by the courier. Alternatively, you may contact us at contactus@pikabu.com.au to find out more or email the product/s code along with your postcode prior to placing your order. Any pre order and or special order cancellation requests may cost you a 15% fee if the customer decides to cancel order however if cancellation is made from our end no fee will be applicable, if unsure please call or email us to confirm before placing an order.

Stock availability

We always try to ensure that the inventory levels shown on our product pages (after you’ve entered your postcode) are accurate, but if there are any delays or other problems at all with your order, our team will get in touch with you as soon as possible, and pass on any information from the manufacturer/supplier as soon as it becomes available.

NOTE:

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 -2 working day after receipt of cleared payment).

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee neither.

Due to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order the product is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick up your parcel in your local Post Office. If your item is delivered by other Australia Post, the arrangement will be made in advance to ensure your item arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution center can dispatch all goods efficiently at all times.