FAQs

General

How do i make purchase on Pikabu?

In order to make a purchase, you have to create an account by entering you first name, last name, email address and password. Once you login with your details, you are good to go.

How do I receive timely updates from Pikabu?

All you have to do is subscribe to our newsletter and you will get to know about our latest deals and upcoming products. In addition to that, you can also like us on facebook.

How can i contact Pikabu for feedback or any issue?

Please use the contact us form to send us any feedback or if you are experiencing any issues. Alternatively, you can also send us an email at contactus@pikabu.com.au. Pikabu team will get back to you as soon as possible.

Account

How do i reset my password?

Click on forgot your password under Login details and enter your email address linked with Pikabu account. You will receive an email to reset your password.

How do i add my address for delivery?

Simply go to my account and click on the “ ADD NEW ADDRESS” tab and fill in your details.

How do I update my existing address?

Under your account, go to view address. Click on Edit above your existing address and fill in the new address.

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